{
  "slug": "topdesk",
  "namn": "TOPdesk",
  "leverantor": "TOPdesk Nederland BV",
  "kategorier": [
    "arendehanteringssystem"
  ],
  "pris_fran": null,
  "senast_kontrollerad": "2026-10-18",
  "lasta_sidor": 8,
  "senast_last": "2026-10-18",
  "sida": "https://plattformsguiden.se/system/topdesk",
  "api": "https://plattformsguiden.se/api/v1/system/topdesk",
  "webbplats": "https://www.topdesk.com/en/",
  "beskrivning": "TOPdesk är en plattform för service management med ärendehantering för IT och andra serviceavdelningar.",
  "kort_svar": "TOPdesk är en plattform för service management med ärendehantering för IT och andra serviceavdelningar. Systemet har datalagring i EU. TOPdesk Nederland BV har huvudkontor i Delft.",
  "annons": false,
  "uppgifter": [
    {
      "nyckel": "datalagring_eu",
      "namn": "Data lagras i EU",
      "varde": true,
      "kontrollerad": "2026-10-05",
      "kalla": {
        "titel": "TOPdesk, demo",
        "url": "https://www.topdesk.com/en/demo/"
      }
    },
    {
      "nyckel": "dataexport",
      "namn": "Export av egna data",
      "varde": true,
      "kontrollerad": "2026-10-10",
      "kalla": {
        "titel": "TOPdesk, pricing",
        "url": "https://www.topdesk.com/en/pricing/"
      }
    },
    {
      "nyckel": "sso",
      "namn": "Enkel inloggning (SSO)",
      "varde": true,
      "kontrollerad": "2026-10-10",
      "kalla": {
        "titel": "TOPdesk, pricing",
        "url": "https://www.topdesk.com/en/pricing/"
      }
    },
    {
      "nyckel": "sarbarhetsrapportering",
      "namn": "Väg för sårbarhetsrapportering",
      "varde": true,
      "kontrollerad": "2026-10-06",
      "kalla": {
        "titel": "TOPdesk, security.txt",
        "url": "https://www.topdesk.com/.well-known/security.txt"
      }
    },
    {
      "nyckel": "integrationer",
      "namn": "Kopplingar",
      "varde": [
        "AFAS integration",
        "AutomationEdge",
        "Azure DevOps",
        "Chatbot",
        "DocuSign",
        "Ebbot – EbbotGPT™ API",
        "Ebbot AI",
        "Emailbot",
        "Ligo Omni",
        "Live Chat",
        "Microsoft Copilot",
        "Microsoft Entra",
        "Microsoft Entra ID",
        "Microsoft SCOM",
        "Microsoft Teams",
        "Power BI",
        "Salesforce",
        "Skype",
        "Slack",
        "TOPdesk Collaboration Hub",
        "Visma | Raet Youforce",
        "WhatsApp",
        "Workspace ONE",
        "Zapier"
      ],
      "kontrollerad": "2026-10-05",
      "kalla": {
        "titel": "TOPdesk, support",
        "url": "https://www.topdesk.com/en/omnichannel-support/"
      }
    },
    {
      "nyckel": "huvudkontor",
      "namn": "Huvudkontor",
      "varde": "Delft",
      "kontrollerad": "2026-10-04",
      "kalla": {
        "titel": "TOPdesk, contact",
        "url": "https://www.topdesk.com/en/contact/"
      }
    },
    {
      "nyckel": "arendehanteringssystem_kanaler",
      "namn": "Kanaler",
      "varde": [
        "calls",
        "chat",
        "Email",
        "emails",
        "Live chat",
        "Microsoft Teams",
        "portal",
        "Public forms",
        "requests",
        "Self-Service Portal",
        "Skype",
        "social media",
        "Unlimited mail imports",
        "WhatsApp"
      ],
      "kontrollerad": "2026-10-10",
      "kalla": {
        "titel": "TOPdesk, support",
        "url": "https://www.topdesk.com/en/omnichannel-support/"
      }
    },
    {
      "nyckel": "arendehanteringssystem_kunskapsbas",
      "namn": "Kunskapsbas",
      "varde": true,
      "kontrollerad": "2026-10-04",
      "kalla": {
        "titel": "TOPdesk, pricing",
        "url": "https://www.topdesk.com/en/pricing/"
      }
    },
    {
      "nyckel": "arendehanteringssystem_sla",
      "namn": "Servicenivåer",
      "varde": true,
      "kontrollerad": "2026-10-04",
      "kalla": {
        "titel": "TOPdesk, pricing",
        "url": "https://www.topdesk.com/en/pricing/"
      }
    },
    {
      "nyckel": "arendehanteringssystem_ai_assistent",
      "namn": "AI-assistent",
      "varde": true,
      "kontrollerad": "2026-10-04",
      "kalla": {
        "titel": "TOPdesk, pricing",
        "url": "https://www.topdesk.com/en/pricing/"
      }
    },
    {
      "nyckel": "arendehanteringssystem_itil",
      "namn": "ITIL-stöd",
      "varde": true,
      "kontrollerad": "2026-10-10",
      "kalla": {
        "titel": "TOPdesk, pricing",
        "url": "https://www.topdesk.com/en/pricing/"
      }
    }
  ],
  "lasta_sidor_lista": [
    {
      "url": "https://www.topdesk.com/en/pricing/",
      "sort": "prislista",
      "last": "2026-10-18"
    },
    {
      "url": "https://www.topdesk.com/en/services/support/",
      "sort": "support",
      "last": "2026-10-18"
    },
    {
      "url": "https://www.topdesk.com/.well-known/security.txt",
      "sort": "sakerhet",
      "last": "2026-10-18"
    },
    {
      "url": "https://www.topdesk.com/en/demo/",
      "sort": "dokumentation",
      "last": "2026-10-18"
    },
    {
      "url": "https://www.topdesk.com/en/omnichannel-support/",
      "sort": "dokumentation",
      "last": "2026-10-18"
    },
    {
      "url": "https://www.topdesk.com/en/privacy-policy/",
      "sort": "villkor",
      "last": "2026-10-18"
    },
    {
      "url": "https://www.topdesk.com/en/contact/",
      "sort": "om",
      "last": "2026-10-18"
    },
    {
      "url": "https://www.topdesk.com/en/",
      "sort": "ovrigt",
      "last": "2026-10-18"
    }
  ],
  "kallor": [
    {
      "url": "https://www.topdesk.com/en/contact/",
      "titel": "TOPdesk, contact",
      "hamtad": "2026-10-10"
    },
    {
      "url": "https://www.topdesk.com/en/pricing/",
      "titel": "TOPdesk, pricing",
      "hamtad": "2026-10-10"
    },
    {
      "url": "https://www.topdesk.com/en/privacy-policy/",
      "titel": "TOPdesk, privacy policy",
      "hamtad": "2026-10-10"
    },
    {
      "url": "https://www.topdesk.com/en/services/support/",
      "titel": "TOPdesk, support services",
      "hamtad": "2026-10-10"
    },
    {
      "url": "https://www.topdesk.com/en/demo/",
      "titel": "TOPdesk, demo",
      "hamtad": "2026-10-10"
    },
    {
      "url": "https://www.topdesk.com/en/omnichannel-support/",
      "titel": "TOPdesk, support",
      "hamtad": "2026-10-10"
    },
    {
      "url": "https://www.topdesk.com/.well-known/security.txt",
      "titel": "TOPdesk, security.txt",
      "hamtad": "2026-10-10"
    },
    {
      "url": "https://www.topdesk.com/en/",
      "titel": "TOPdesk, startsida",
      "hamtad": "2026-10-10"
    }
  ]
}